Back in mid May of 2007 we bought a LCD Magnvox flat screen television. It was on sale, had a great picture with high definition (HD) and was bought on a whim to replace a dead television. As a result we did not do any research on this television, something that is rather odd for us. What we have ended up with is a lemon!
The television is just a little over 3 years old. A few months ago the power light started blinking rather than just turning on when pressed. After several minutes we could finally get a picture. My husband figured out a couple of tricks to get it going. Over the last few weeks the situation has worsened. A friend recommended we get the television checked but we put it off because a service call is $80. It's a good thing we did. A few days ago I did a Google search to find out that this is a common problem with Phillips/Magnavox televisions to the point there were complaints filed with the FTC and there is a class action lawsuit by dissatisfied customers underway.
There is no way a new television should fail within a 3 year period! According to several sources the actual part is $8 but the costs to replace the part hover around the $800 mark. Phillips/Magnavox is not standing behind their product essentially ripping off thousands of consumers. I haven't called them but those who have are reporting horribly rude customer service over this issue. Many have reported their Phillips/Magnavox television failing within a short period to a year after purchase so perhaps we were very lucky our television lasted 3 years. We are now doing the research to replace this failed television. I can guarantee you it will not be replaced with a Phillips/Magnavox television. I can also guarantee that all of our friends, family and anyone else who will listen that they won't be buying a television for them either!
Thanks for the post and related documentation. I took it slow, was very deliberate and patient, followed your instructions and other links. My Magnavox is now working flawlessly. I saved $400-600 in repairs. Not for the faint of heart or someone with no circuit board hobby experience, but an easy fix.
ReplyDeleteHi Jess and thanks for visiting :) I'm so glad the repair worked for you. It's nice saving that money as well, isn't it? It's just a same consumers have to do this in the first place though.
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