What does a Garden Gnome do when she is not gardening, in the kitchen or doing genealogy? Well the answer might just surprise you so read the entries to find out more. This blog focuses on everything we do to make our house a home. There will be a strong emphasis on home energy efficiency and do-it-yourself (DIY) projects. At the same time there will also be crafts, knitting and crocheting projects along with any other little tips we do to create that down to earth, I want to be here home. Please enjoy your visit :)

Sunday, September 5, 2010

Avoid Phillips/Magnavox Televisions! Our Lemon of a Television

Back in mid May of 2007 we bought a LCD Magnvox flat screen television.  It was on sale, had a great picture with high definition (HD) and was bought on a whim to replace a dead television.  As a result we did not do any research on this television, something that is rather odd for us.  What we have ended up with is a lemon!

Magnavox television
The television is just a little over 3 years old.  A few months ago the power light started blinking rather than just turning on when pressed.  After several minutes we could finally get a picture.  My husband figured out a couple of tricks to get it going.  Over the last few weeks the situation has worsened.  A friend recommended we get the television checked but we put it off because a service call is $80.  It's a good thing we did.  A few days ago I did a Google search to find out that this is a common problem with Phillips/Magnavox televisions to the point there were complaints filed with the FTC and there is a class action lawsuit by dissatisfied customers underway.

There is no way a new television should fail within a 3 year period!  According to several sources the actual part is $8 but the costs to replace the part hover around the $800 mark.  Phillips/Magnavox is not standing behind their product essentially ripping off thousands of consumers.  I haven't called them but those who have are reporting horribly rude customer service over this issue.  Many have reported their Phillips/Magnavox television failing within a short period to a year after purchase so perhaps we were very lucky our television lasted 3 years.  We are now doing the research to replace this failed television.  I can guarantee you it will not be replaced with a Phillips/Magnavox television.  I can also guarantee that all of our friends, family and anyone else who will listen that they won't be buying a television for them either!


Jess Pettit said...

Thanks for the post and related documentation. I took it slow, was very deliberate and patient, followed your instructions and other links. My Magnavox is now working flawlessly. I saved $400-600 in repairs. Not for the faint of heart or someone with no circuit board hobby experience, but an easy fix.

Garden Gnome said...

Hi Jess and thanks for visiting :) I'm so glad the repair worked for you. It's nice saving that money as well, isn't it? It's just a same consumers have to do this in the first place though.